Taking Care of Yourself to Take Care of Others

Learn the dynamics of the stress responses 9-1-1 professionals encounter. Understand acute and delayed reactions to post-traumatic stress. Develop skills to actively empower yourself and co-workers to cope with stress. Utilize innovative tools to facilitate the recovery process after work-related or personal stressors.

It's impossible to speak with a 9-1-1 professional for more than about 5 minutes and the topic of stress will begin. We want students that complete this class to learn a variety of tools to better cope with stress. We want them to understand positive psychology for stress reduction and how wellness is essential to survive the stressors of our profession. Agencies absolutely must support their dispatch team before it is too late.

Students will be guided through a day of lecture, discussion and exercises to understand and recognize a variety of stress types. Cumulative, occupational and critical incident stress will all be addressed. A variety of coping techniques will be introduced and demonstrated. Critical Incident Stress Debriefing (CISD) and stress management (CISM) programs will be explained.

This is a real-life view of 9-1-1 stress! Call Takers and Dispatchers need stress management, as do first responders. Dispatchers envision each call they take from the public and often don't have an outlet for those images. They deserve a day of honest discussion and education. Our instructors are subject matter experts and know real-life coping tools. This class will make a difference in your dispatchers personal and professional lives for coping with all varieties of stress.


Class Length: 8 hours

Target Audience: Any public safety dispatch professional.

  • This class will be tailored to meet your specific agency needs or any emergency services group. We have vast experience with police, fire, EMS, military, and private public safety groups.

Certification(s): California POST, Michigan, Massachusetts and IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail Kevin@pstc911.com
or call (650) 591-7911.


"Class was very informative and helpful. Instructor made everyone feel at ease. He made us laugh and better understand our jobs and emotions."

- Michelle, Northampton City E-911

"It was well researched, well thought through, well done and well received. The attention to detail was impressive, especially from the standpoint of the professions in attendance."

- Officer Hatcher, Community Policing Coordinator, Alcoa Police Department

"You manage to incorporate humor and personal experiences in just the right places to enhance the content of your program."

- Evalee, Secretary, Iowa Chapter, APCO

"One of the best, possibly the best class I have ever taken... Good content, good visual aids, good handouts, great Instructor. I really enjoyed this class."

- Claudia, Westerville Communications