How to respond to transportation-related calls.

This class covers the public safety response to any transportation emergency. From the initial 9-1-1 call to the response and recovery, this class covers call taking, dispatching, and the response to a wide variety of transportation emergencies. This class will cover skills and techniques for call taking, dispatching, and progressive coordination of transportation emergencies. From the private plane crash to the multi-car pile-up on the interstate, we'll use a combination of case studies and scenario-based training to make each event realistic.

Students will have an opportunity to role-play situations and learn through experiential tabletop exercises or scenarios.

The class will cover a wide variety of events including:

  • Private Aircraft Crash or Emergency - Commercial Aircraft Crash or Disaster
  • Hazardous Material Spill on a Roadway or Waterway
  • Port Related Emergencies
  • Sinking Vessels -  Spills
  • Derailments or Crashes of Trains or Public Transportation
  • Hazardous Material Events for any Transportation Type
  • Resources and Model Plans for Transportation Emergencies
  • Community Notification Systems
  • Ensuring that the community and responders are getting the "correct message" from the Communications Center!
  • Call Taking, Dispatching and Coordination Skills and Tools

We have compiled an impressive list of events from around the nation that we can learn from. This class has everyday uses and can also be applied during suspected terror events. Don't miss the opportunity to broaden the horizons of your Call Takers, Dispatchers, Trainers, Leads and Supervisors!


Class Length: 8 hours

Target Audience: Any public safety dispatch professional.

Certification(s): California POST, Michigan, Massachusetts and IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail
or call (650) 591-7911.


"Excellent job of keeping the student's attention; very well prepared; you won't find yourself "watching the clock" waiting for class to be over. The instructor incorporates real-life stories of incidents."

- Jason, Dewitt County

"This class was very up-to-date with current information. The instructor was great, very fun, real life, knows the field and a great contact for info!"

- Frankie, Washington County SO

"There was a huge amount of information that I will be utilizing in the office. Thanks. I do enjoy the case studies"

- Carrie, Modoc County SO

"It was amazing how much information I absorbed without realizing it. I kept thinking, "He's just telling stories," but when I actually thought about all he had gone over, I was impressed with how much I retained."

- Anonymous, Fairfax County DPSC