Applying Leadership, Inspiration, and Motivation to your Dispatch Center Leaders

This is PSTC's take on Leadership, Inspiration, and Motivation and how to apply it within your emergency communications center. Too many supervisory and management classes focus on theory with no real-life application. We believe in teaching the theory but more importantly taking the time to illustrate how you can apply your new knowledge to leading, managing or supervising public safety communications personnel.

Topics Include:

  • How do you develop and define your leadership style?
  • Motivation, inspiration and the realities of a 24/7 operation
  • Building synergy within your team
  • Risk Management
  • Breaking news
  • In-service training resources
  • Case studies of failure and how to avoid embarrassing, costly outcomes
  • What is leadership and how do you gain the tools to be a true leader?

We talk about traits and styles that help you understand the essentials of "people first leadership". A partial list of traits we discuss includes integrity, setting goals, communicating effectively, setting a vision, leading by example, setting expectations for the team, appreciating and acknowledging performance and excellence, showing team members how to work beyond their own self-interests, providing support for your team, when to be an advocate, when to use discipline and how to "groom" future leaders.

PSTC Instructors love taking on a pervasive negative environment within the emergency communications field and tackling them head-on. Do any of these issues challenge your agency? Team Conflict, Bad Behavior, Poor Performance, Managing "Renegades", Reducing Sick Leave, Issuing Warnings and Setting Goals, Rumors, Negativity and Being an Effective Leader. Oh ya, you're going to walk away with a ton of usable information at the end of the day.

We are somewhat concerned when we hear supervisors and managers say something like "I spend 95% of my time on the worst 5% of my people. Sadly, that translates to "I spend only 5% of my time working with and leading the good folks that play by the rules and make us all look good". We look forward to changing those priorities and working to improve or terminate the bottom 5% and mentor, lead and appreciate the team that is consistently "playing by the rules" and performing like professionals. This class is fantastic for any new or existing lead, supervisor or manager. Many agencies use this class in conjunction with our Progressive Supervision workshop to prepare future leaders for their new position and we receive rave reviews from existing supervisors and managers that say "I wish I had all of this knowledge years ago".


Class Length: 8 hours

Target Audience: Line Level, Leads, Supervisors, or any leader or future leader in your organization

Certification(s): IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail
or call (650) 591-7911.


"Why didn’t my agency send me to this class 5 years ago? I loved every minute. I have sore hands from note taking. Practical drills were helpful."

- Lisa. Bentonville PD

"Instructor was great and funny and class was very informative. Best aspect was talking about everyone's problems and making sure they were answered"

- Beverly, Columbia County SO (SC)

"Great mix of lecture, practical and group problem solving. I don’t like practicals usually but in this class, it allowed us to make mistakes and learn from them."

- Gary, San Jose

"This class was fantastic! Really makes you think about what needs to be done and reminds a dispatcher what their job is about...saving lives."

- Sarah, Bell County