Critical Skills for Critical Calls

This dispatch specific class was built to help dispatch centers to prepare for high-risk events, and to share critical skills for call takers, dispatchers, and trainers for events that are a risk to either responders or communities.

PSTC Instructors and researchers have taken the time to take an in-depth look at Line of Duty Deaths for Law Enforcement events and LODD for Fire and EMS responders at Law related calls. We then share the vital lessons learned from a communications perspective. We use a mix of lecture, video, audiotape review and the honored PSTC style of education to drive the lessons home to your 9-1-1 and Emergency Communications professionals! We share the most current events and "lessons learned" from around the nation. We are very proud to have the best customer agencies in the nation so we can tell you the real story and prepare you to handle an event in your area.

​This is a great class that includes all of the event types listed below:

  • Responder Ambush Events
  • Warrant and Search Warrants
  • Domestic Violence and Family Violence
  • High Risk/Felony Traffic Stops
  • Business and Home Robberies
  • Vehicle Pursuits - How to Make them SAFER!
  • Case Studies of events with a positive outcome
  • Suspicious Vehicles
  • Suspicious Person Calls
  • Mentally Ill Subjects
  • Restraining Orders and Protection Orders

We offer progressive and smart skills for both call takers, dispatchers, and supervisory staff during high-risk events. Your staff will leave the class with skills they can use immediately. We will also provide a strong dose of pride and partnership with our responders so that call takers and dispatchers go the extra mile during high-risk events!


Class Length: 8 hours

Target Audience: This class is crucial for any emergency communications professional!

Certification(s): California POST, Michigan, Massachusetts approved.

IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail Kevin@pstc911.com
or call (650) 591-7911.


"Even though I've been a dispatcher for a long time, this was the most enjoyable "sensitivity renewal" I've experienced."

- Victoria, Hayward Police & Fire

"This was a valuable class to attend. Information was enlightening. The instructor was very knowledgeable and easy going. Thank you."

- Yesenia, Emeryville PD

"This class was a real eye opener. It is easy to get comfortable and we really need to prepare for things to go badly"

- Heather, Citrus Heights PD

"Instructor was very knowledgeable about the information/topic he was presenting, had real incidents for examples, very interactive with the class"

- Christina, Stanislaus County