Replacing Negativity, Drama, and Bullying with Peak Performance

We all know that drama and bullying can have effects on your mood or attitude. Unfortunately, that can show up in your performance. If a 9-1-1 professional is distracted by a negative culture or a drama filled environment, it can be a risk to responders and your community. It also has a poor effect on employee satisfaction, engagement, performance, and staff retention.

This 1-day course will focus on how to turn around workplace drama, bullying, and negativity. Once we have lessened or eliminated those distractions, we will demonstrate to students that they can lose the shadow that is cast by negativity and replace it with peak performance.

Topics included:

  • Tools for defeating drama, bullying, and negativity
  • What a "workplace infection" is and how to identify if you work in one
  • Changing a negative culture and staying positive
  • The many benefits of positive change
  • How peak performance improves workplace satisfaction and creates a climate for improved productivity and safety

Negativity, drama, and bullying all have their own traits and we cover them all. Workplace drama also has many victims including trainees, trainers, and longtime staff members. We will facilitate great examples of the benefits of creating a better work environment and the benefits to each student on how not to feed the negativity beast.

The class focuses on useful ideas on how to stay on the path of change both personally and professionally. We illustrate how to recognize and fight any negativity that you are tempted to bring into the workplace. Throughout the class, we remind students to be mindful of their behavior and how it can infect a workgroup or the entire dispatch center.

The class is fun, informative. We will help to transform the bully or drama king/queen while empowering potential victims within your workplace. It also gives tools for leads, supervisors, and managers on how to quell the drama and encourage and maintain peak performance.


Class Length: 8 hours

Target Audience: Any dispatcher, trainer, supervisor, or manager.

Certification(s): California POST (listed by POST as “Conflict Management”).

IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail
or call (650) 591-7911.