The management of stress in our personal and professional lives is vital to the mental and physical well-being of your Dispatch teams. Studies show that stress that goes untreated translates into sick leave usage, poor performance, inattention, stress leave requests, or unsafe work practices. Recent studies show that unresolved stress in 9-1-1 professionals is the equivalent of military traumatic stress.

This 2 or 3-day class will prepare you and your agency to justify, implement and sustain a Stress Management Program. This includes developing ongoing stress management programs, working together with Employee Assistance Programs, developing and maintaining a CISM team and when to consider a mental health referral. This course will give managers and supervisors a working understanding of post-traumatic stress, critical incident stress, and occupational stress as well as effective techniques for intervention. We will show you how to justify, maintain and train your team. This class is perfect for someone wanting to be a member of your Peer team of Critical Incident Management stress debriefing team. It is appropriate for line-level staff that may be part of your Critical Incident Stress Debriefing Team or for Trainers that teach stress management in your initial or in-service training academy.

Topics to be discussed:

• Post-traumatic stress disorder
• Personality profile of law enforcement personnel
• Pre- and post-stress
• The responses of acute and cumulative stress
• Family dynamics
• Peer support teams
• CISM/CISD teams
• Debriefings and resources in your community

This course has filled every workshop since April of 1995. There have been over 1,500 students that have given consistently excellent reviews. Don't miss this opportunity to attend. This 2-3 day class is perfect for 9-1-1 Call Takers, Dispatchers, Leads, Supervisors, and Managers, Sworn Sergeants, Lieutenants, Captains, or Communications Directors are also welcome.