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Active Shooter

Are you ready to respond? Learn the IEAD protocols.

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Being the Best!

Get your dispatchers inspired, motivated, and energized!

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Building Your 9-1-1 Liability Shield

A skill builder to navigate legal waters.

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Complacency, Cannibalism, and Critical Thinking; How to Avoid a Toxic Workplace

Tools to keep drama from impairing response.

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Crisis Communications & Suicide Intervention for 9-1-1 Professionals

Taking suicide, crisis, and mental illness calls using the PSTC Crisis Communications Toolbox.

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Customer Service the 9-1-1 Way!

It All Starts With a Phone Call... Participants will gain essential and critical tools used to provide ultimate quality service.

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*NEW* Defeating Dispatch Drama for Peak Performance

Creating a workplace that encourages excellence.

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Domestic & Family Violence for Dispatch Professionals

Learn the best practices for effective responses to domestic violence calls.

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Fire Communications

Staying cool while dispatching for fire services. A skill building class to prepare you for Fire Service calls.

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High Risk!

Prepare for high risk events by learning critical skills for call takers, dispatchers, and trainers.

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Homeland Security for 9-1-1 Professionals

From terrorism to biological threats, the calls in a disaster will come to your 9-1-1 center. Are you prepared?

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In-Progress!

We will help strengthen your staff’s skills in handling events that they feel they are unprepared for, from home invasions, robberies, and much, much more.

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It's Your Ship: Navigating Communications Center Leadership

Learn how to tackle leadership issues for all levels of emergency communications centers.

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Mission Critical Communications

You name it; we'll prepare your staff for an effective response in critical moments!

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People First Leadership

This is PSTC’s take on Leadership, Inspiration, and Motivation, and how to apply it within your emergency communications center.

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Progressive Supervision Workshop

Supervision is sometimes thrust upon a worker with no thought to progressive training, so we developed this workshop to be a step to building effective supervisors and leaders.

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Providing Exceptional Service: "What if it Were Family?"

Making sure every caller receives the same level of service you would provide to your own family.

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Responder Risk and the 9-1-1 Professional

Using tools and resources to keep responders safe in the field.

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School Violence: Lessons Learned

We hope there won't be a “next time” but know you need to be prepared; train your staff to prevent and prepare for school violence events.

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Spirit to Serve

Service and staff empowerment are key to their success. How do we encourage the people around us to have the “Spirit to Serve”?

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Trains, Planes & Automobiles

From the initial 9-1-1 call to the response and recovery, this class covers call taking, dispatching, and responding to a wide variety of transportation-related emergencies.

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Under the Headset: Surviving Dispatcher Stress

Learn the dynamics of the stress responses 9-1-1 professionals encounter, and how to healthily cope with them.

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You Just NEVER Know

You just never know what is waiting at the other end of that next incoming phone call or radio transmission— make sure you’re ready.

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Multi-Day Workshops

Critical Incident Stress Management

A dive into post-trauma stress management training for Communications Peer Counseling Teams, CISM Teams, Trainers, Supervisors and Managers.

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Dispatch Update

This fast-paced class will be taught by a team of PSTC Instructors and covers a variety of topics that are essential to today’s 9-1-1 Professionals.

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Incident Dispatch Training

The Ultimate in Standardized Response Training! IDT training will enhance dispatching skills through understanding of equipment and fire characteristics.

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CTO Training Workshop

Set your agency up for success with quality trainers! 

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CTO Update Workshop

A great refresher for your existing dispatch trainers!

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Mission Critical (Multi-Day Workshops)

You name it; we'll prepare your staff for an effective response in critical moments!

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Modular Fire Communications Training

Pick from the PSTC Menu and we'll teach the fire response topics that your agency wants!

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Policy & Procedure

PSTC Exclusive. Students will develop a working policy and procedure document template and manual that will be specific to your agency!

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Supervision & Leadership Workshop

A hands-on approach to tackling leadership problems.

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