How to Avoid a Toxic Workplace

We want to affirm the great work of your hard-working 9-1-1 staff members, inspire the "average" staffer, and bring the "oh no, that's me" realization to the “Type A Tiger” that is slowly killing workplace morale within your team. Our instructors will put the emphasis on self-evaluation and reflection of your attitude, behavior, and performance by providing new ideas, skills, and tools to use within the 9-1-1 profession and how those tools will make you better under both routine and emergency events or calls.

Each student will be provided with 10 Proficiency Tools to improve their ability to stay positive. We don't focus on the negative alone; we want to effectively remind your 9-1-1 professionals to make conscious decisions and use critical thinking. We want them to see how their attitude and performance affects their calls for service, the risk to our field responders, and potential public relations outcomes. We demonstrate the critical link between decision making, risk management and the failures caused by complacency and negativity. We offer real-world solutions and proven ways to turn around negativity and complacency.

Here are a few topics we will cover in this class:

  • Effective decision making thought processes
  • Empowerment
  • Personal accountability and ethical standards
  • The vital role of a Mission Statements and Core Values
  • Individual and agency duty
  • How you can be an official or unofficial role model in the workplace
  • How to utilize our 10 proficiency tools for better performance.

We will also facilitate a great discussion of what professionalism and pride are and how each individual has the "Power of One". This class is currently the #1 class at PSTC with overwhelmingly positive results and reviews. Send us your new or tenured employee, your problems "lying in wait" or any staffer that is ready for a great class to remind them how essential their attitude is to team action, performance, quality and their off-duty lives.


Class Length: 8 hours

Target Audience: Any call taker, dispatcher, trainer or supervisor.

Certification(s): California POST, Michigan, Massachusetts & IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail
or call (650) 591-7911.


"This was an amazing course and the instructor was fantastic. He took real issues and explained them in down-to-earth ways. Excellent job of keeping things balanced and entertaining."

- Megan, Morton PD

"If given the opportunity, take this class! It makes you want to be proactive and spread the good working relationship attitude to your co-workers."

- Mindy, Warren County 9-1-1

"This class has impacted me as a person. I felt like I lost hope with my job and this class has shown me that not only am I not alone but gave me material to use. Dispatchers can make a difference - a positive or negative one. It's up to me to decide."

- Stephanie, Cape Girardeau 9-1-1

"The class content was perfectly suited to our needs, and morale here has definitely improved. Negativity has been reduced tremendously. I have already received requests to have him return for more classes in the future. I am extremely satisfied with PSTC and would highly recommend you to any agency searching for training or simply to boost morale."

- Debbie, Bridgeport CT