Being the Best!

Successful training will ultimately bring success to your agency.

At PSTC we are excited to announce "Being the Best," a class filled with creative tools and techniques that will motivate, inspire, improve, and provide decision-making tools for your Communications Center Staff. Though your car may be running "okay", you still take it in for a "tune-up" once in a while. ​This class is your Communications Center tune-up! We share the most current events and "lessons learned" from around the nation. Each class will have a section "ripped from the headlines" that will spark discussion from the class. We will cover the profession from start to finish during each class.

Topics include:

  • Intelligent Decision Making
  • How Policy Can Lead You to Successes
  • Intuition and the Quality 9-1-1 Professional
  • Integrity and Ethics
  • Quality Call Taking Skills and Tools
  • Dedicated Dispatching
  • Saluting the Best
  • High-Risk Reminders
  • Common Sense and the Communicator
  • New Age Call Taking (Telematics issues, VOIP reminders, and Wireless Calls)
  • Call Taking from 3rd Parties (i.e. OnStar, Alarm Companies, etc.)

This is a great in-service selection ​that will inspire, motivate and energize your dispatchers! ​Your staff deserves this class, and your public and first responders will be safer thanks to this class! Give us your tired, your burnt out and your almost "living dead" dispatchers. Mr. and Mrs. Grumpy Pants are welcome too. Don't forget the average and great staff members too, we ALL need a tune-up once in a while. See how smoothly your Communications Center engine can run after a PSTC 10 point tune-up! You'll like the ride!


Class Length: 8 hours

Target Audience:Any dispatcher, trainer, supervisor, or manager.

Certification(s): California and Michigan approved.

IAED Approved for CEU’s.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail
or call (650) 591-7911.


"It was great to be reminded how our attitudes do affect us on duty and off duty. The Instructor was passionate, humorous and full of great ideas and resources. WOW!"

- Melissa, Warren Police Dispatch

"I told him [my LT] that even a rock could come to this class and absorb a desire to be a professional dispatcher."

- Sharyn, Boynton Beach 911

"[Being The Best!] was like a breath of fresh air with some welcome humor injected. After 16 years I needed my spirit re-lit, I was burned out but this class re-energized me. Thanks Kevin and PSTC!"

- Pete, Southfield Police Department

"After 33 years in the business, [Being The Best!] brought back the reality to me that work can be fun again. Thanks for the great resources too."

- Phyllis, Dunn County 9-1-1