Active Shooter For 9-1-1 Professionals

Prepare your team for any “Active Assailant”
(This class is continually updated with new information)

This popular class provides new skills for workplace shootings, school shootings, shopping centers, sporting events, movie theatres, bowling alleys, hospitals, spill-over domestic violence, large occupancy building shootings and other events that are considered "active shooter" and active assailant situations. We have taught thousands of call taking and dispatch professionals on the lessons learned and skills needed by 9-1-1 professionals during school shootings, this course goes to the next level and addresses all types of Active Assailant events. PSTC is nationally respected for our passionate research. This class has amazing supporting media.

Students will learn new call taking, planning, and dispatching skills that they can use immediately. What would you do if you received a call of a shooting at a local church, factory, transit hub, school or in the town square? We will not only share the lessons learned, we will also work through our instructor facilitated problem-solving situations to better prepare any communications professional for quick action.

This 8-hour class is bound to be one of the best classes your staff ever attends. Trainers and Supervisors will learn how to coordinate an event and what notifications and resources may be necessary during large or small scale events. PSTC is America's most trusted in-service training provider. We do the homework to present the most professional classes that students can attend. We believe in Lessons Learned rather than "shame on you" and we honor the agencies that have handled events by sharing their accomplishments and their ideas for handling active shooter tragedies with quick, efficient, and compassionate action.

This class is for any 9-1-1 or emergency communications professional. It is also in line with IAED protocols. Don't miss this opportunity to learn lessons, prepare for an active assailant event and be better educated for a "high risk, low frequency" event.


Class Length: 8 hours

Target Audience:Any call taker, dispatcher, trainer, supervisor, or manager.

  • Law, Fire and EMS responders are welcome to attend. Responders will learn lessons that will help their applications and become better prepared for an active shooter event, and how to work collectively with communications.

Certification(s): California POST, Michigan State, Massachusetts and may other states.

IAED Approved for continuing education.

  • Call for details regarding other certifications.

To host this course or if you have questions, e-mail
or call (650) 591-7911.

Course Reviews

"I believe that every dispatcher should take this class."

-Christine, Hazelwood PD 

"Exactly what I wanted to get out of the class. I took so much away from it, and can't wait until all our dispatchers can attend this class."

-Elsa, SRJC Police

"Excellent ideas on how to be more prepared for that active shooter or other critical incident."

- Becky, CSU Humboldt Police Department (CA)

"Active shooter course provided a lot of information for many types of calls. I believe this course prepared me for Active Shooter Incidents and reminds me to always be on alert!"

- Laura, Anderson PD