Dedicated Public Safety Instructors Group Started Our Firm

Pay it Forward

Pay it forward is the concept of empowering others to make a positive change. Our headquarters and instructional staff pay it forward by inspiring and empowering our students and clients through our services and course delivery.


We deliver exemplary service with respect and courtesy. From your initial contact with our office team and interactions with our instructional family, we promise to go the extra mile. We are proud of our loyal clients and customers who will attest to our legendary level of service.

To "Do The Right Thing"

Our training is constantly updated to meet the needs of our customers. We strive for spectacular results and help our students place "memory markers" that will shape their professional performance day-to-day and under extreme pressures. Our promise to do the right thing reaches beyond the classroom and is demonstrated whenever you see our staff at professional conferences, events and whenever we represent the PSTC-911CARES family of companies.


Our Mission and Values don't happen without an undying commitment by everyone within the PSTC family of companies. Our relentless pursuit of quality courses, support of the industry and gaining your trust is our highest duty.

Our History


PSTC was started by a group of dedicated public safety instructors that saw a need for quality, affordable training. Collectively, we have all been lulled to sleep by 'talking head' instructors or had to stand in line behind ants and roaches to use bathrooms at some host hotels. We decided to observe what was wrong about public safety training and never do it that way again. We also made note of the best public safety training and vowed to do it twice as well. We are dedicated to providing skills that you can use immediately. We have a passion for instruction and a dedication to the emergency communications field that is unmatched.

What They Say



"Not your 'typical' humdrum dispatch class. Covered a lot of topics not covered in 'typical' courses"


Stanislaus Regional 9-1-1 Center

"[It's] refreshing having a dispatcher teach a class of dispatchers instead of a cop pretending to know what we do."


Cook County Sheriff's Department

"Instructors were top notch. I have learned so very much and I feel my weaknesses have gotten a splendid education and have made me stronger and wiser!"


Spokane County 911, Washington

"Thanks for your time and attention! You definitely kept my attention and were receptive to input from the class. Good credibility built with the examples used. Some of the best classes in the industry!"

PSTC Classes Are Continuing Education

We are proud to be recognized by the IAED

Since July 8, 2003, almost all PSTC courses count, hour-for-hour, as credit for IAED Academy Continuing Dispatch Education (CDE) credit! This not only includes EMD (Medical) courses, but EFD (Fire) and/or EPD (Police) courses as well!

To find out more information on IAED Credit for PSTC courses, call PSTC Instructional Coordinator Kevin Willett at (800) 348-8911 x102 or e-mail


Become An Instructor

Want to become a PSTC Instructor? Download our Instructor Information and Application packet below. 
If you have any questions, contact PSTC Instructional Coordinator Kevin Willett at 1 (800) 348-8911 x102 or e-mail